INTRO THE PROS
The Small Shop with a Big Mission
Alignment Professionals is owned and operated by Knoxville locals, Derrill & Pat Haney. After training for more than 15 yrs. at the oldest alignment shop in Knoxville and earning his ASE Certification, Derrill established Alignment Professionals in 1995 and later relocated to our current home at 2019 North Central Street in 2001 in order to better serve his growing customer base.
Our shop is located adjacent to the Lincoln-Park community, in close proximity to Rankin Restaurant, slightly north of the historical "Happy Holler." We are privileged to be part of Knoxville's downtown revitalization, along with neighboring locally owned eateries, Wild Love Bakehouse, Steamboat Sandwiches, Pizzeria Nora, as well as eclectic community of small shops such as Mid Mod Collective, Finders Keepers and Raven Records & Rarities to explore. Central Street provides and opportunity to step back in time while supporting small businesses. Alignment Professionals' provides the perfect blend of good ole' fashioned customer service and technical versatility offering both traditional old-school, BeeLine® method as well as the latest, Hunter Hawkeye Elite® computerized equipment.
Today, Derrill and Pat are joined by a top-notch staff including the friendliest Customer Service Specialist in Knoxville and a highly-qualified team of ASE Certified Technicians whose genuine desire to help makes the typical dreaded auto repair service, the most stress-free and pleasant you've ever experienced.
It won't take long to see that Alignment Pros is "different" than the "others" when you experience the unique one-on-one, first-name basis introduction to the owners as well as the specific technician who will be conducting the hands-on inspection of your vehicle. Our techs are happy to thoroughly explain their diagnosis and physically involve you in a detailed "show-and-tell" during our inspection, if you're inclined. After all, "Seeing is believing." Years of utilizing this methodology has solidified the trust and confidence between our customers and techs and as a result we are privileged to serve multi-generations of the same family.
We believe "education is priceless" for both our customers and technicians, which is reflected by our credentials including our elite ASE Blue Seal status indicating at least 75% of the shops technicians are certified by the National Institute of Automotive Service Excellence, assuring the highest level of competence and professionalism in the industry. Also, we are proud of our acclaimed A+ Better Business Bureau accreditation, including 15 consecutive years of "Complaint-Free" recognition and over 200 satisfied customers' five star reviews.
"Get to know the pros" and you will find that over 25 years in business and over 75 years of combined experience has proven we are a "Small Shop with a Big Mission."
"Whatever you do, work at it with all your heart as working for the Lord, not for men, since you know that you will receive an inheritance from the Lord as a reward. It is the Lord you are serving."
MEET THE PROS
Customer Service Specialist
Jackie, is likely to be the first genuine welcome to "The Pros" when you call or come in and it is guaranteed that you will not soon forget her warm wit and caring concern. She is a master of hospitality and strives to make every customer comfortable from the moment of arrival by catering to every possible need. She will personally see to it that you "have a great day" during your visit. In addition, she also possesses a thorough knowledge of suspension and brake repair and will help ensure your specific issues and concerns are addressed.
ASE Certified Technician
Tim utilizes his military experience in the U.S. Air Force, combined with his extensive technical/vocational training, factory certifications and approximately 20 yrs. in the automotive field as a tech and service advisor in order to provide the highest level of customer service in the industry. Tim exercises a 110% effort toward every vehicle he services, as if it were his own. Consequently, he has earned a solid reputation for conducting thorough inspections and customers often express appreciation for the time he devotes to tracking down their elusive noises.
The thing Tim finds most interesting about his job is being exposed daily to a myriad of custom built suspensions. He also enjoys capturing photos of the many rare and impressive rides the A/P team has been privileged to service. For a sweet sample, check out our Google® pics or our "Hall of Fame" on this website.
RONNIE PROAPS Technician
Ronnie is a life-long local who appreciates the beauty and blessings of living at the foothills of the Smoky Mountains. His love of all things mechanical started at a young age and his passion includes anything related to engines and suspensions. In addition to working on resto-mods, customs, classics and hotrods on a daily basis, he can be found on the weekends, frequenting 411 Motor Speedway with his wife, Tammy. While Ronnie once dedicated his spare time turning wrenches as a round-track crew chief and is always willing to lend a hand as needed, lately he has traded his tools for a camera and enjoys focusing more on capturing the action and fun on the track.
As an ASE Certified Tech and member of the Alignment Pros team for 6+ years, Ronnie utilizes every bit of experience from his 30+ years in the automotive industry to overcome the array of concerns his customers may need resolved. He is willing and able to accomplish any challenges necessary to ensure a win/win for his customers.
THE PROS KNOW
FRAME & SUSPENSION SPECIALISTS
Foreign/Domestic Cars & Trucks/Duallys/SUVs (2WD/4WD), Lifted/Lowered, Antiques/Classics/Hot Rods/Muscle Cars, ATV/Boat/Utility Trailers
A+ BETTER BUSINESS BUREAU RATING
BBB NON-COMPLAINT STATUS
ASE CERTIFIED TECHNICIANS
ASE BLUE SEAL OF EXCELLENCE STATUS
TECHNET PROFESSIONAL CERTIFIED AUTO REPAIR
LOCALLY OWNED AND OPERATED SINCE 1995
OVER 75 YRS. COMBINED EXPERIENCE
EXPERIENCE THE PROS
EXPERIENCE IS PRICELESS. . . We've "been there and done that!" With over 75 yrs. of combined experienced, you can bet we've been around the block, but we still learn something new every day. That's what makes our job both interesting and challenging. We combine a wealth of hands-on experience, continuing education and professional certifications to personally guarantee your satisfaction.
ALIGNMENT/SUSPENSION INSPECTION: $52.50+**
Have you purchased new tires recently? (Best time EVER for alignment check.) Hit a pothole, speed bump or curb accidentally? Steering wheel off-center? Unusual or excessive tire wear? Hearing noises you just can't trace down? Just doesn't drive like it used to? You may benefit by having your suspension inspected. Let our experienced technicians test drive and conduct a thorough suspension examination (tie rods, ball joints, bearings, bushings, cv axles, shock/struts) of your vehicle to accurately diagnose any defective parts that require replacement before an alignment can be properly completed. An accurate diagnosis can save you hundreds of dollars by avoiding misdiagnosed parts replacement, tire wear and/or potential safety problems.
** INSPECTION FEE APPLICABLE IF:
(1) SUSPENSION & ALIGNMENT INSPECTION REVEALS NO ADJUSTMENTS NEEDED OR
(2) VEHICLE REQUIRES PARTS REPLACEMENT IN ORDER TO FACILITATE ALIGNMENT OR
(3) CUSTOMER DECLINES RECOMMENDED ALIGNMENT DURING INSPECTION.
** NOTE: INSPECTION FEE N/A IF ALIGNMENT OR PARTS REPAIRS ARE PERFORMED DURING ORIGINAL APPOINTMENT. INSPECTION FEE APPLIED TOWARD ESTIMATE IF CUSTOMER AUTHORIZES ESTIMATED REPAIRS TO BE COMPLETED WITHIN 30 DAYS. INSPECTION FEE NOT APPLICABLE TOWARD ALIGNMENT ONLY.
BRAKE INSPECTION: $62.50+*
Pulsation when braking? Grinding or squeaking noise when braking? Soft pedal? Chances are you need brake service. Postponing a brake inspection could result in further expense if damage is done to your rotors or potentially result in an accident due to brake failure. We install the highest OEM or aftermarket pads, shoes and rotors to ensure you are safe, secure, and satisfied. You don't have to sacrifice quality if you STOP in to see us for brakes!
*INSPECTION FEE NOT APPLICABLE IF REPAIRS PERFORMED AT TIME OF INSPECTION. INSPECTION APPLIED TOWARD ESTIMATE IF WORK IS SCHEDULED WITHIN 30 DAYS.
FRAME & AXLE STRAIGHTENING INSPECTION: $95**
Alignment Pros differs from corporate alignment chains and dealers because of our years of experience solving the challenging suspension problems that fall outside of "factory specs." With our Chassis Liner® equipment, we not only straighten automobile frames, but have the capacity to align axles on heavy-duty trucks, atvs, as well as recreational and utility trailers. We are the suspension problem solvers!
**INSPECTION FEE INCLUDES FRAME MEASUREMENT, DIAGNOSIS, ESTIMATE AND CONSULTATION WITH CUSTOMER OR INSURANCE ADJUSTER. ESTIMATE FEE IS NON-REFUNDABLE. FRAME WORK SCHEDULED FIRST-COME, FIRST-SERVE. DEPOSITS MAY BE REQUIRED TO SECURE NEW OR SALVAGE PARTS REQUIRED FOR REPAIRS.
MODIFIED SUSPENSION SPECIALISTS
ALIGNMENTS & KIT INSTALLATION
LIFTED, LOWERED & LEVELED
Our unique pit-style alignment rack equipment is specifically designed to accommodate modified vehicles because it is accessible at street level, eliminating the need to lift the vehicle. cause that most shops are unable restricted lifted on standard shop lifts. In addition our BeeLine® equipment with manual gauge prevents damage to mag wheels and provides pin-point accuracy that extends beyond "the green" guidelines of computerized alignment equipment, preventing calibration errors and enabling custom specification settings per customer's specific handling desires.
**WARRANTY MAY NOT BE APPLICABLE IN CASES OF EXTREME MODIFICATIONS OR OFF-ROAD APPLICATIONS. CUSTOMER WILL BE ADVISED PRIOR TO COMPLETION OF SERVICE. INSPECTION FEE WILL BE INCURRED IF CUSTOMER DECLINES TERMS OF WARRANTY.
CONTACT THE PROS
NEED AN APPOINTMENT? We realize your time is valuable, which is why we work primarily by appointment (Monday thru Friday, 8 am - 4 pm), ensuring a minimal wait time. Most alignments require approximately an hour or less and we assure you we will do everything possible to make your wait comfortable and brief. Suspension, brake repairs and diagnostic trouble shooting require more time. If you prefer, you can drop off your vehicle before or after hours using our secure key drop and we will promptly call or text when your service is completed.
HAVE A QUESTION? Feel free to check out our Frequently Asked Questions page or give us a call. We will be glad to answer any alignment, brake, suspension or frame questions you have. If we can't help you, we will try our best to refer you to a reputable, competent shop who can service your needs. It pays to have a network of automotive service providers you can trust.
NEED AN ESTIMATE? We highly discourage phone estimates due to the potential for misleading or inaccurate quotes/diagnosis. To avoid the guess work that comes along with a "ballpark" estimate, we will provide a thorough brake and/or suspension inspection including a test drive in order to recreate the exact cause of symptoms and personally consult with the customer in order to ensure they clearly understands the cause, affect, consequences, importance and priority of recommended repairs enabling you to confidently make an educated decision with absolutely no pressure. This inspection averages one hour depending the extent of customer's issues or concerns, including problem solving noises and symptoms that are of concern to the customer and will result in a detailed written diagnosis and exact description and repair estimate to facilitate immediate authorization of work or budgeting for the future repair. We will gladly refund the inspection/diagnostic fee if the service is completed (per estimate) within 30 days. Also, many DIYers opt to utilize our economic inspection fee for the purpose of getting a professional diagnosis which allows them to accurately identify the problem so they may complete the parts repair themselves. In which case, the inspection fee becomes the diagnostic fee and is not credited toward an alignment only.
CONTACT THE PROS
Experience Real Customer Satisfaction
It is our goal to make happy customers, because that is how we keep doing what we're doing! We would welcome the opportunity to make you a loyal repeat customer. Call us today and see what real customer satisfaction" feels like.
It won't take long to see that Alignment Pros is "different" from the "others" when you experience the unique one-on-one, first-name basis introduction to the owners as well as the technician who will have his hands-on your vehicle. Our techs will thoroughly explain their diagnosis and conduct a "show-and-tell" during the inspection, if necessary and you're inclined. This "seeing is believing" method eliminates any customer doubts and instills an unshakable trust and confidence that "your" maintenance team is working on your behalf to make legitimate suggestions to maximize your safety and prolong the performance of your vehicle. Years of utilizing this "if it ain't broke, don't fix it" approach has solidified relationships between our customers and techs so well that our customers know who to turn to for an unusually pleasant customer service experience. As a result, referrals have become our #1 advertising tool and we are privileged to serve multi-generations of the same families. We promise, you WILL get what you pay for and more when you join our family of loyal customers!
PLEASE SHARE YOUR COMMENTS!
THE PROS REVIEWS
This is the best place I have ever been for brake and alignment issues. At another business I was told that I needed new front and rear brakes. I came to Alignment Professionals for a second opinion. After a few minutes I was advised that I did NOT need new brakes as my brakes were only 40% worn. I couldn't believe it! These very fair, kind, honest and trustworthy professionals won my respect, admiration and recommendation immediately. I was even invited into the shop to visually inspect my brakes. The mechanics took time to educate me and make the appropriate recommendations for future service that may be needed. I am so blessed to know the folks at Alignment Professionals and highly recommend them.
I drive out of my way from Halls and could easily go locally, but the service and loyalty not to mention the friendliness is outstanding.
Absolutely excellent service. Alignment took less than an hour, the mechanic explained exactly what was done, and the people in the office were incredibly nice. I will be back and would recommend to anyone!
Second Chevy truck they lowered for me, and it's perfect once again.
Thank you Alignment Professionals!
The Customer Is Always Right!
FREQUENTLY ASKED QUESTIONS ???
Q: I have my own parts. How much would you charge to install them?
A: Because your satisfaction is our primary goal we DO NOT install customer parts for a myriad of reasons:
(1) Due to liability issues, our insurance company restricts us from installing customer parts because we are liable in the event of parts failure because we are
(2) As suspension specialists, we are familiar with the spectrum of suspension replacement parts and the recommended vehicle application, enabling us to suggest the most cost and performance effective parts. In many cases aftermarket parts are constructed with better materials and features than the original equipment manufacturer (OEM) parts. While purchasing parts directly or on-line appears to be a cost saver, our experience has proven that in reality, customers are much happier when we install and stand behind the products we sell and the service we provide. In reality, when a defect or problem occurs, our customers are quick to confirm that the value of a no hassle warranty, with no additional expense or aggravation is priceless!
We take your needs personally and strive to work within your budget by prioritizing the urgency of the necessary repairs and performing work in steps.
*RARE exceptions will be made only in cases of rare parts that are not readily available aftermarket & labor rates may vary accordingly.
Q: How often should you have your vehicle's alignment checked?
A: A vehicle's alignment should be checked approximately twice a year or an average of every 15,000 - 20,000 miles providing the vehicle is not showing symptoms of alignment problems such as tire wear, pulling or an off-centered steering wheel.
Q: What are some symptoms of an alignment problem?
A: Tire wear is the most obvious symptom of an alignment problem, although inside tire wear can be very difficult to detect, which is why it is important to have your tires rotated every 3,000-5,000 miles so any problems may be detected in time. Some vehicle will also begin to pull left or right when the alignment needs to be adjusted. Finally, if you have hit a pot hole, speed bump or other road hazard and you notice a change in the steering wheel being centered or the driving conditions of the vehicle, you should have your alignment checked immediately.
Q: What does having my car aligned include?
A: A thorough alignment will include inspection of all applicable suspension parts including all tie rod ends, ball joints, CV axles, idler arm, control arms, bushings, shocks, struts, rack n' pinion/steering gear box, motor mounts, etc. This process will indicate any worn parts that may contribute to tire wear, cause safety hazards, prevent pulling and ensure the vehicle can be properly aligned in order to facilitate safe handling and optimum performance.
Q: I have a vibration at high speeds, does this mean I need an alignment?
A: In general a vibration that presents itself in the acceleration mode indicates a tire balance problem. In some cases a vibration could also be caused by worn tires, which would then indicate an alignment issue. It is a good idea to have tires balanced and rotated every 3,000-5,000 miles to ensure even tire wear. In addition the alignment should be checked at least once per year or approximately every 15,000-20,000 miles to ensure proper tire wear and safe handling.
Q: How long does it take to have an alignment done?
A: We work primarily by appointment M-F 8-4 pm. or you can also drop a vehicle off and we can work it in between the scheduled appointments and call you when it is ready. If you have an appointment scheduled, a standard alignment takes approximately an one hour to complete, which is the quickest way to get service. If vehicle needs extensive inspection to identify a particular symptom more time may be required to provide customer accurate diagnosis and estimate. Repairs may require additional time and will be rescheduled at customer's convenience.
Q: Is there any warranty on your work?
A: Yes, alignments are warrantied for 6 months. Brake and suspension service includes 1 yr. warranty. Parts carry manufacturer's warranty (one year to limited lifetime warranty). Specific information furnished upon request and documented on sales receipt.
Q: Do you charge to check a vehicle if it doesn't need to be aligned?
A: Yes, we charge an inspection fee if a vehicle does not need an alignment or if it needs more extensive work than just an alignment (i.e., parts replacement). In the case of additional work, we will provide a complete diagnosis and written estimate and will credit the $45 inspection fee costs toward the estimate amount in the event that you have us perform the estimated service within 30 days.
The reason we charge an inspection fee is so that we can continue to employ top-notch techs with the highest industry qualifications and offer an acceptable hourly wage so they can feed their families and provide the best customer service possible. The inspection fee is applicable when your vehicle's alignment checks good. WE WILL NOT charge you for an alignment when your vehicle does not need it nor will we fabricate repairs, which ultimately saves you money and provides peace of mind knowing you are receiving an honest and accurate diagnosis.
Q: Will you provide my old parts to ensure proof that the work estimated is being completed?
A: Yes, we will be glad to make your old parts available to you upon completion of the job, per your request. We will also be glad to show you the worn or damaged parts BEFORE we replace them during our diagnosis and estimate process, if you would like to see them for yourself.